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join membership Reservation information Production information Rental information Order Information Shipping information Exchange/return/refund Compensation and A/S guidance Proposal Product Guide
  • - PC : IroStyle Home Page [Top Menu > My Page > Join us]You can sign up for membership at .

    - Mobile : IroStyle Home Page [Top left menu> Join us]You can sign up for membership at .
  • - You can change your valuable member information directly from the My Page > Member Information menu after logging in.
  • - It is possible.

    However, please remember the order name, order number, and order password that you fill out when ordering.
  • - PC : IroStyle Home Page [Login > My Page >Personal information correction] Scroll down to the bottom of the screen and see the "Leave Membership" button on the right.

    - Mobile :IroStyle Home Page [Login > My page> Personal information correction] If you scroll down to the bottom of the screen, you can check the "Leave Membership" button.
  • - All branches of Iro Style can be visited after making a reservation.

    Cheongdam branch/ 02-517-1591, 010-6832-1514,
    Busan branch/ 010-6574-8813
    Gwangju branch/ 062-226-8887
    Cheonan Asan Branch/ 010-5517-7977
    Cheongju branch/ 043-258-0050
  • - All branches, including Iro Style Cheongdam headquarters, are operated on a pre-booking basis.
    - If you want to make a reservation for shoe fitting at Cheongdam headquarters, you can make a reservation on the Reservation menu on the website or at Customer Center 02-517-1591.
    - To prevent no-show, the reservation for shoes counseling will be confirmed after paying 10,000 won for the reservation.
    - The deposit is the amount you will return when you visit.

    Reservation inquiry: 02-517-1591
    Payment of deposit: BOARD>Personal payment window>Payment of deposit or Woori Bank 1005-604-049396 Iro Style Co., Ltd
  • - All branches, including Iro Style Cheongdam headquarters, are operated on a pre-booking basis.
    - For dress fitting of Cheongdam headquarters, please make a reservation on the Reservation menu on the website or at the Customer Center 02-517-1591.
    - If there is an outfit that you want to wear, we will hold it in advance as long as we can schedule.
    - The reservation for the dress fitting will be confirmed after the fitting fee is deposited.
    - The dress fitting fee is 30,000 won for 30 minutes and 50,000 won for an hour.

    Reservation inquiry: 02-517-1591
    피팅비 결제: BOARD>Personal payment window>Payment for fitting fee or Woori Bank 1005-604-049396 Iro Style Co., Ltd
  • - The dress fitting fee is 30,000 won for 30 minutes and 50,000 won for an hour.
    - If you pay on the same day, the fitting fee will be deducted from the payment amount.
  • - You can cancel or change your reservation 7 days before the reservation date, and you can get a full refund for the reservation or fitting fee.
    - Cancellation or change of reservation 6 days before the reservation date cannot be refunded for the reservation fee or fitting fee.
  • - Cheongdam Main Store

    서울시 강남구 청담동 63-27 지하1층(삼성로140길 9)
    B1, 9, Samseong-ro 140-gil, Gangnam-gu, Seoul, Republic of Korea
  • - You can park after checking the location through the link below.

    http://www.irostyle.com/article/notice/1/140535/
  • - All products of this style are custom-made products that are customized to suit your order after ordering, and shoes take 7-15 days on weekdays and costumes take 10-20 days.
    - The production period varies depending on the process.
    - If you want to make it quickly, please contact the customer service center.
    - Rapid production may add additional cost.
  • - This style of shoes can be made in sizes 205 to 265.
    - Some designs may have different buildable sizes may vary.
  • - This style of shoes can be made from flat to 15cm in general.
    - Some designs may have different buildable heel heights.
  • - All shoes and dresses in this style are custom-made in their own development and production rooms.
    - Therefore, it can be made in a pattern that fits the design or body type you want.
    - However, development costs will be incurred for new designs or patterns.
    - Shoes and dresses with new designs and patterns take at least a month to produce.
    - If you are thinking of customizing, I recommend you visit 2-3 months in advance of the date of use.
  • - All products of this style are custom-made products that are customized for you when ordering.
    - If the production has not started, you can cancel/change it, but if the production has started, you cannot cancel/change it.
    - Customers cannot directly request cancellation on the website.

    For cancellation inquiries, please contact the customer service center at 02-517-1591.
  • - All production products of this style are custom-made products that are customized to fit you when ordering, and exchange/return is not possible because of a simple change of mind after production.
    - If you make an order mistake, we will do our best to correct it.

    Please refer to this and make a careful purchase.
  • - You cannot change the heel height after manufacturing.

    However, in the case of shoes with spines, the heel height can be lowered based on the same slope.
    For example, in the case of a 12cm heel height 3cm thorn, you can remove the thorn and a/s with a 9cm heel.
    The cost of a/s is about 7~90,000 won.
  • - Here are the rules for cancellation/refund of loans.

    ■Cancellation within 3 days of contract date (including contract date) - No penalty.
    However, if the rental date is within 10 days based on the date of cancellation, refund is not possible
    ■Cancellation within 14 days-penalty of 50% of the total rental amount
    ■Cancellation within 29 days - 70% of the total rental amount is incurred
    ■Cancellation after 30 days - non-refundable

    However, in case of unavoidable disasters, etc., prior consultation is possible when ordering
  • - The rental product is 1 day before the use of the product and 2 days from the return date. (Return date when using courier = Delivery invoice date)
    - If you add the period, 10% of the rental fee per day will be added.
  • - The rental product is 1 day before the use of the product and 2 days from the return date. (Return date when using courier = Delivery invoice date)
    - If you use a courier, you must apply individually and send the courier fee in advance, and the rental amount will be added for the additional period until the delivery arrives.
    - The additional amount will be deducted from the deposit and refunded.
  • - As a result, a deposit is required for all rental products of this style.
    - The deposit is against possible late payment and damage to the product damage.
    - The deposit is 50,000 won for shoes and 100,000 won for clothes.
  • - The deposit will be refunded 100% if you return the rental product within the specified period without damaging the product.
    - If the deposit is in cash, it will take 3-7 days on weekdays after returning the product.
    - It takes time for a refund to be completed when paying with a card, and it may vary by credit card company, but it usually takes about 3 to 7 business days.
  • - The quantity of rental products is fixed, and depending on the quantity, duplicate rental may not be possible.
    - If you have a rental product you want, I recommend you to order it in advance.
    -Even if you place an order in advance, you can receive it according to the required date.
  • - Shoes rental products are limited.
    - You can check the design and size at SHOES>RENTAL on the homepage.
    - Shoes of various designs and sizes can be customized.
  • - Shoes rental products can be fitted after pre-booking at Iro Style Cheongdam headquarters.
  • - If the reason below is the case, the payment confirmation will not proceed quickly.
    If you ask the customer center, we will check and help you.

    ■ When the name of the depositor and the orderer are different
    ■ When the deposit amount is different from the order amount
    ■ When it is not credited to the selected bank account
    ■ If you have the same name and the same amount,
  • - For Naver Pay orders, cash receipts cannot be issued by Iro Style.
    - If you pay with Naver Pay, you can only do cash transactions on Naver Pay page.
  • - If you choose bank transfer as a payment method, you can enter escrow, cash receipt application, and tax invoice application information.
    [My Page > Order details check] You can apply at the bottom of the page.
  • - Cards subject to interest-free installments may vary from card company to card company every month.
    Interest-free installment payments apply in a credit card payment window, please check the cards.
  • - Shipping methods: Delivery, quick service, express bus, KTX quick, EMS, FEDEX
    - Shipping area: nationwide, overseas
    - Shipping charges: Free of charge for delivery if you order more than 100,000 won, and other shipping costs vary depending on the region
    - Delivery period: 2–7 days, we inform you that delivery delays because of the courier's situation are not the responsibility of this style.
    The above delivery period means a simple delivery period.
    If you are in a hurry, we recommend you to receive the quick service (buyer's responsibility) and the showroom yourself.
  • - This style is free of charge for delivery if you purchase products worth more than 100,000 won.
    - If it's less than 100,000 won, the delivery fee is 4,000 won one way.

    *However, you may have to pay an additional amount for remote mountainous areas or islands.
  • - The delivery hasn't started yet after the delivery company handed over the order.
    - Depending on the situation of the courier, the inquiry may be delayed.
  • - This may be due to a delay in updating the waybill number and a notification was sent.
  • - Automatic combined packaging delivery is not possible.
    - If you want to ship it in batches, please request to Customer Center 02-517-1591.
    - If the box size increases during bundle delivery, additional delivery charges may be added.
  • - As a result, all products of this style are custom-made products that are customized to suit you at the time of order, and since the production begins, cancellation/exchange/return is not possible because of a simple change of mind.
    - If you make an order mistake, we will do our best to correct it.
    Please refer to this and make a careful purchase.
    - In the case of product defects or misdelivery, it can be exchanged only for the same product, and the delivery fee is borne by Iro Style.
  • - You can only get a refund by the way you paid.

    However, if partial cancellation is impossible, it will inevitably be refunded to the account.
    Refund to your account will take 3-7 business days.
    It takes time for a refund to be completed when paying with a card, and it may vary by credit card company, but it usually takes about 3 to 7 business days.
  • - If you want to compensate for damage due to a problem with the product, you can compensate according to the consumer damage regulations after checking the purchase history.
    - The warranty period for this product is one year from the time the product is handed over, and for products whose warranty period has expired, they are not responsible for the product. (Proof of purchase data is required.)
    - Damage or replacement of the product due to the customer's carelessness is excluded from the warranty and can be paid.
    - AS availability may vary depending on the type of repair and the presence or absence of materials, and if an accident occurs due to the consumer's negligence, it will be charged.
    - In the event of damage to the product due to careless handling by the buyer, incorrect use, repair, or change, it will be paid regardless of the compensation period.
  • - All products made in Iro Style were shipped after the inspection team carefully checked the condition of the product.
    However, please note that it is difficult to process an exchange/refund for products that are not recognized as defective as below.

    ■ Fine bond marks or threads
    ■ Scratching of the rafters (with a logo on the sole) or soles
    ■ If you wear it, it will naturally adhere to the temperature of your feet. Even if it's slightly floating, it's not defective)
    ■ Leather differences, wrinkles, or press marks caused by the nature of natural leather (wrinkle or press marks are not defective due to the skin characteristics of non-artificial leather animals)
    ■ Crumpled during product delivery
    ■ Bubbles or slight scratches caused by the nature of the bell glasses
  • - You don't know a single wedding shoe proposal? Iro Style supports the groom's proposal.

    If you have any questions, please feel free to contact IroStyle Customer Center at 02-517-1591. I'll kindly consult with you.

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